Frequently Asked Questions – ellenwatches.com

Orders & Shipping

• How do I track my order?
  Use the tracking number in your confirmation email or visit ellenwatches.com/track-order
• What shipping options are available?
  Standard (3-5 business days) and Express (1-2 business days)

Returns & Warranty

• What’s your return policy?
  Unworn watches can be returned within 14 days via ellenwatches.com/returns
• What’s covered under warranty?
  Manufacturing defects for 2 years. See full terms at ellenwatches.com/warranty

Watch Care

• How do I maintain my watch?
  Clean with a soft cloth. Avoid water exposure unless specified as water-resistant.
• Can I swim with my watch?
  Check water resistance rating on each product page.

Authenticity

• Are your watches authentic?
  All watches come with official certification and serial numbers.
• How do I verify my watch?
  Use the serial number at ellenwatches.com/verify

Sizing & Adjustments

• How do I resize my watch band?
  Visit our guide at ellenwatches.com/band-resize
• Do you offer free adjustments?
  Yes, for watches purchased within the last 30 days.

For more help, visit our Help Center: ellenwatches.com/help