Shipping & Returns – ellenwatches.com

1. Shipping Policy

• Processing Time: 1-3 business days (excluding weekends/holidays)
• Express Option: Available for urgent orders (contact concierge)
• International Duties: Customer’s responsibility

2. Luxury Packaging

All watches ship with:

• Premium presentation box
• Authenticity booklet
• Protective foam casing

3. Returns

• 14-Day Window: From delivery date
• Conditions:
  • Unworn, with all protective films intact
  • Original packaging and papers required
  • No engraved/personalized pieces

4. Special Handling

• Chronographs: Additional inspection period
• Complications: 7-day evaluation for refunds
• Vintage pieces: Final sale only

5. Warranty Service

• Registration required at ellenwatches.com/warranty
• International coverage details available

For full policy: ellenwatches.com/shipping-returns